Lenovo's school support has been a supply of frustration in recent years. The corporate finished with an associate overall score of seventy five last year — down from a 78.75 in 2013 and eighty five in 2012 — principally attributable to unhelpful phone support and mediocre on-line resources. However, since our last analysis, the leading laptop merchandise created many key enhancements, as well as an outsized info of tutorials, live-chat support and an asking service. The company's internet support currently provides quick access to a large type of solutions, each of broad Windows queries and Lenovo-specific problems. Phone-based support remains terribly frustrating, as 2 out of 3 calls lasted longer than a half-hour as stumped reps tried to search out the answers to our queries and generally failing. Lenovo used the company's budget-minded Ideapad 100S, that comes preloaded with Windows ten, however, does not have any proprietary Lenovo utilities. For our brand-specific question, we have a tendency to ask the way to modify the highest row of keys in order that they act as perform keys (F1, F2, F3) instead of media buttons (volume, brightness).
Web and Social Support
Lenovo maintains a passionate support website, that options drivers, manuals,utilities and directions for each Lenovo product, together with support forums, live chat and therefore the ability to schedule a asking. When I created a Lenovo account and entered the Ideapad 100S' serial variety, the location listed the notebook below a header titled "My merchandise," wherever I may click on its name to envision an inventory of product-specific data, like drivers and user manuals.